Complaints procedure

I want to give you the best possible service I can.   However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately.   In the first instance I will do my best to resolve the problem with you.     If this is unsuccessful and you would like to make a formal complaint then you can access my full complaints procedure provided within your terms of engagement letter.

If I am unable to resolve your complaint then you can have the complaint independently assessed by the Legal Ombudsman (LeO) who investigates problems about poor service from lawyers. Before accepting a complaint for investigation LeO will check that you have first tried to resolve your complaint with me.

If you have then you must refer your complaint to LeO:

1. Within six months of receiving a final response to your complaint AND
2. No more than six years from the date of the act/omission OR
3. No more than three years from when you should reasonably have known there was cause for complaint

The contact details for LeO are:
www.legalombudsman.org.uk
Tel 0300 555 0333
enquires@legalombudsman.org.uk
Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ.

The matters I specialise in are:

Lasting Powers of Attorney
Court of Protection Applications and Deputyships
Statutory Wills
Contesting a Will
Advice upon State Benefits
Care Home Fees

Divorce and Family matters.

 



Cris reynolds

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